Who we are
Canoegy provides IT services and web development from Ottawa, Ontario, Canada. We are responsible for the personal information described here and handle it in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Questions about this policy go to info@canoegy.ca.
What we collect
We only collect what you choose to give us, plus the minimum the website needs to run.
- Contact form: your name, email address, phone number (optional), the type of enquiry, and your message.
- Chat assistant: the messages you type. If you book a consultation through it, also your name, email address, preferred date and time, and what you would like to discuss.
- Technical information: like any website, our hosting provider receives your IP address and basic request details when you visit. To stop the form and chat being misused, we keep a one-way coded version (a hash) of your IP address, never the address itself, to count recent requests.
We do not ask for, and you should not send us, sensitive information such as passwords, payment card numbers or health information through the website.
The chat assistant
The chat assistant is powered by Google's Gemini AI service. What you type is sent to Google to generate a reply and may be processed outside Canada. Under the terms of the Gemini service we currently use, Google may use the content of conversations to improve its products, and Google staff may review it. Please do not share confidential or sensitive information in the chat. If you would rather not use it, you can reach us through the contact form or by email instead.
We do not keep a record of chat conversations on our servers. The conversation stays in your browser until you close or reload the page. If you book a consultation, the booking details are emailed to us and a confirmation is emailed to you.
How we use it
We use your information only to:
- reply to your enquiry and provide the services you ask about;
- arrange and confirm consultations you book;
- keep the website, form and chat assistant working and protect them from abuse.
By sending the form or using the chat, you consent to these uses. We do not sell your information or use it for advertising.
How long we keep it
We keep enquiries and booking details for as long as we need them to respond, provide our services and keep normal business records, and then delete them. The hashed IP counts used to prevent misuse cover a period of no more than two hours and are deleted automatically once that period has ended.
How we protect it
The website is served only over an encrypted connection (HTTPS), and form and booking emails are sent over encrypted connections. Access to the inbox that receives them is limited to the people at Canoegy who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Emails we send
When you send the form or book a consultation, we send you one automatic email confirming that we received it. We do not send marketing emails, and we will not add you to a mailing list without your express consent, as Canada's Anti-Spam Legislation (CASL) requires.
Your choices and rights
You can ask us at any time to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information, or withdraw your consent to how we use it.
Email info@canoegy.ca and we will respond within 30 days.
Contact us
For any question or request about your personal information, email info@canoegy.ca.
Changes to this policy
We will update this policy if what we collect or how we use it changes, and change the date at the top of this page when we do.